Key Responsibilities:

• Respond to general enquiries for your client group as necessary, including escalating to the HR Advisor as appropriate.
• New starter administration – compile all new starter paperwork (contracts, new starter forms etc.) for your client group; main point of contact for all new starters in your client group.
• Conduct new starter inductions (on a rota basis, divided between HR Administrators).
• Leaver administration – update the Employment database, create leavers letters, update starters and leavers and archive personnel files for leavers in client group.
• Support the HR Advisor in conducting exit interviews for client group.
• Compile salary benchmark reports, holiday and sickness reports and assist the HR Advisor/department managers in managing high sickness/holiday cases.
• Review process - compile feedback, prepare packs for probation/annual salary reviews prior to review date and attend regular money meetings in your area to drive actions forward.
• Attend and take notes at client group Talent Review Meetings.
• Compile all change of terms and conditions, contract extension, pay increase and probationary letters for client group. Update the Employment database to reflect changes, writing letters and inform payroll of any salary/job title changes.
• Track all capability issues within your client group ensuring ‘next actions to be taken’ are recorded and completed, maintaining all relevant documentation (e.g. performance management spreadsheet).
• Family friendly polices – main point of contact for all paternity requests in your client group. Provide administrative support to the HR Advisor for all maternity, shared parental leave and flexible working requests in your client group.
• Take absence calls (on a rota basis, divided between HR Administrators) and log all absence including sickness, holiday, unpaid leave, compassionate leave and weekend work, escalating any issues to the HR Advisors where appropriate.
• References – respond to all reference enquiries for current and ex-employees.
• Ad hoc support in HR Projects.
• Provide support with HR Audits.
• General filing duties.
• Provide generalist administrative support to the wider HR function where necessary.

Knowledge, Skills and Experience:

• Strong interpersonal and communications skills
• Excellent knowledge of Microsoft Office applications
• Impeccable accuracy and attention to detail
• Ability to work with high volumes of data and documents
• Ability to meet deadlines
• Ability to deal with confidential information in a professional manner
• Pro-active
• Team oriented
• Flexible and accepting of change
• Ability to see the bigger picture and context of their work and operate accordingly
• Strong interest and knowledge of Human Resources – essential
• Educated to degree level or equivalent – essential
• Some office experience – desirable but not essential